Accessing REDCap Safe Haven (External Users)
Please note: Different organisations run separate REDCap systems. If you have used REDCap for a study outside the University of Cambridge, those login details will not work on our REDCap Safe Haven server, and projects from other REDCap systems will not appear here.
Accessing REDCap Safe Haven for the first time
Before accessing REDCap Safe Haven, you must have a Digital Visitor Agreement in place.
Once your Visitor Agreement has been approved and your REDCap account created, you will receive two emails:
- An email from redcap@camide.cam.ac.uk confirming that you have been granted access to REDCap Safe Haven.
- An email from redcap@camide.cam.ac.uk with instructions for activating your University IT account.
- REDCap Safe Haven uses University of Cambridge IT credentials for user authentication. To set your REDCap Safe Haven password, you will need to activate your University IT account. The password you set when activating your University IT account will be your REDCap Safe Haven password.
- Note: You will not receive this email if you already have or have previously had a CRSid. If you think you should have received this email, please contact us at helpdesk@camide.cam.ac.uk.
To log into REDCap Safe Haven for the first time, please follow the steps below.
- Activate your University IT account
- Please skip Step 1 if you haven't received an email asking you to activate your University IT account.
- Follow the link in your activation email, or go to Get Your University IT Account.
- You will need your username (CRSid) and registration code from the email.
- The password you set here will be your REDCap Safe Haven password.
- Go to https://redcap-camide.srcp.hpc.cam.ac.uk/.
- You should see the REDCap Safe Haven login screen as shown in the image below.
- If you cannot see the login screen, please refer to the FAQ section below.
- Enter your username and password:
- Username: Your username is your CRSid. This is a short ID made up of your initials and a number (e.g., abc123). This will have been communicated to you by email.
- Password:
- If you completed Step 1, use the password you just created.
- If you already had a CRSid, use your usual University of Cambridge password. If you've forgotten your password, please refer to the password reset instructions in the FAQ section below.
- You’ll then be prompted to set up multi-factor authentication (MFA). A QR code will be displayed in the browser for you to scan using an authenticator app on your phone – e.g., Google Authenticator or Microsoft Authenticator.
- Once you’ve registered your device, you’ll be asked to enter a one-time code. The code will appear in your authenticator app under “Secure Research Computing Platform” and will refresh every 30 seconds.
- Once you’ve logged in, you’ll find your project(s) under “My projects”.
Frequently Asked Questions
Can I log on to REDCap Safe Haven from anywhere?
Yes, you can log into REDCap Safe Haven from anywhere. However, you must be connected to an approved network.
How can I find out whether my network is approved?
To find out whether your network is approved for access to the Safe Haven, please go to https://redcap-camide.srcp.hpc.cam.ac.uk/. If you see a login screen (as seen in the image below), this means your IP address (a unique number that identifies your network connection on the internet) is approved (“whitelisted”).
If you’re seeing a message that reads “Forbidden – You do not have permission to access this resource” (as shown in the image below), this means that your IP address has not been approved (“whitelisted”) for access to the Safe Haven.
What should I do if I see a “Forbidden” message?
If you’re seeing the “Forbidden” message, please contact the CAM:IDE help desk at helpdesk@camide.cam.ac.uk. In your email, please let us know whether you are working from home or on-site and send us a screenshot of the error message.
What should I do if I see a “Bad Request” message?
If you’re seeing a message that reads “Bad Request – Your browser sent a request that this server could not understand” (as shown in the image below), please make sure you are using the following URL to access REDCap Safe Haven:
https://redcap-camide.srcp.hpc.cam.ac.uk/
not a bookmarked URL, which may have gone out of date.
If you remain unable to access REDCap Safe Haven, please contact the CAM:IDE helpdesk at helpdesk@camide.cam.ac.uk.
I’ve forgotten my password. How can I reset it?
Pease contact the CAM:IDE help desk at helpdesk@camide.cam.ac.uk to reset your password.
We’ll arrange a short video call to reset your password. You will be asked to show photographic ID during the call (e.g., NHS badge, driving license, university ID).
Why am I not receiving my one-time code?
Your one-time code will not be sent to you by email or text message. It is only available through your authenticator app.
To find your one-time code, please open the authenticator app you set up when you first logged in – e.g., Microsoft Authenticator or Google Authenticator. Look for an entry labelled “Secure Research Computing Platform”. This will display a six-digit code that refreshes every 30 seconds. This is the code you need to enter when prompted.
Please make sure to check all authenticator apps on your phone (e.g., Google Authenticator, Microsoft Authenticator).
If you cannot see an entry for “Secure Research Computing Platform” in any of your authenticator apps, please contact the CAM:IDE helpdesk at helpdesk@camide.cam.ac.uk.
For anything not covered on this page, use the Contact Us button at the bottom right of the screen, or email helpdesk@camide.cam.ac.uk.
Last updated on 12/05/2026